You have the right to cancel your order within 14 days after the day you received your goods without giving any reason. You must send the goods back within 14 days after informing the trader. You will then be credited with the total amount, including shipping costs. Only the costs for returning the goods from your home to the shop are for your own account. If you use your right of withdrawal, you need to return the goods with all accessories and – if reasonably possible – in its original condition and packaging to us. To exercise this right, please contact us on email@example.com. We will give a refund within 14 days from receipt of your cancellation provided that the returned goods have been received in good order.
We encourage you to notify us of complaints by sending an email to firstname.lastname@example.org. If this does not lead to a solution, it is for EU consumers possible to submit complaints using the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr.
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